Delivery & Returns

Standard Delivery is £3.95 and is estimated to be 1-2 working days processing followed by 3-5 working days. We use standard second class, UK Mainland only.

Free Delivery is minimum spend of £50 inclusive. (This may change periodically for delivery vouchers and offers).

UK Mainland delivery only.

How long does it take to process my order?

We aim to process your order within 1-2 working days.
Please be aware order processing may take longer during busy periods such as Christmas, Easter, Bank & UK Holidays as well as warehouse stock checking downtime.

When will my item be delivered?

Please kindly allow between 3-5 working days for your order to arrive (this may take up to 7 working days).
During busy holiday periods such as Christmas, Easter, Bank & UK Holidays and other, delivery may be delayed.
For personalised Items or special order items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.

Can I track my order?

Deliveries over £50 will usually have a tracked service.

Our delivery providers are Royal Mail and/or DPD Local
Royal Mail Tracking is available from the Royal Mail website
DPD Local Tracking is available from the DPD Local website

Do you Offer Next Day Delivery?

We do not currently offer this, however if choosing DPD during checkout this may arrive the next working day.

Do you deliver to Europe / International / Worldwide countries?

Not at the moment, however we may look at introducing this soon.

Can I add order notes or safe place instructions?

Yes, please specify the "Safe Place" in the order comments box and we can arrange this with the courier.
The UK Courier will mark the GPS coordinates and take a photo of the parcel left in the "Safe Place".
Please Note, We do not accept liability or responsibly on any orders that go missing / stolen once delivered to the "Safe Place" location.

Do I need to let the courier know of any dangers or hazards when delivering such as a dog/guard dog?

Yes, please specify any further information in the delivery notes box in the checkout stage.
Please Note, We do not accept liability or responsibly for failure to let us know such factors.

Is a signature required?

The courier may operate a DOA (Delivery On Arrival), instead of a signature they will take a GPS location reading and a photo of the parcel being delivered to the property.

My item is only a small letter sized parcel, why have I had to pay £3.95?

Our standard delivery is £3.95 regardless of size and weight. Even if a large letter costs £1.50 or a small parcel costs us £2.99 to send with our chosen delivery platform, we still incur costs such as packaging, envelopes, boxes and the manual labour and time to prepare your order which is why we have a flat fee of £3.95 on all orders. On average, we lose money on providing such a cheap delivery service due to the cost of packaging materials and manual processing labour to pick and pack your order.

My item has arrived damaged, what do I do?

Please inform us within 2 working days. After this we reserve the right to void any claim for damaged items.
Please send photo(s) showing evidence of damage during transportation. Details are listed below of what we require, Without these we cannot process your damage claim.
In order to claim for damaged items(s):

Photo(s) are needed of the external packaging showing the damage to packaging.
Photo(s) of the courier label clearly on the parcel, photo(s) of the internal packaging.
Photo(s) of damage to the product.

Please send photos as soon as possible to sales@camperclearance.co.uk or click on Contact Us on the footer of this website.
Without these photo(s) we reserve the right to cancel/void any claims for loss and/or damage to any item(s) in your order.

There are items missing from my order?

Please inform us within 2 working days if you have items missing in your order.
Please also note, your order may have been split over more than one physical parcel, which could arrive at a different time due to the courier deliveries.
If your order contains large items, it may be split over more than one physical parcel, which may arrive at different times.

I have not received my order?

Please allow up to 7 days for delivery (following your order 'shipped/dispatch' notification).
If after that period the order hasn't arrived, please contact us, we will endeavour to resolve the problem ASAP.
Please be aware delivery may take longer during busy periods such as Christmas and UK Holidays.
For specialist products such as personalised Items, delivery may take longer. Please see specific dispatch and delivery information on the specific product page.
In the rare occasion the parcel has been lost in transit - we will require the customer to complete a denial of receipt form complete with details and a signature. This form is mandatory to then process a refund or replacement order claim.

I have not received ALL of my order?

Your order may arrive in separate deliveries due to stock location. Please allow up to 7 days even if you have received part of your order.

For any other problems

If you experience any further problems with a delivery, please contact us by email sales@camperclearance.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

you provided the wrong address for delivery;
there is a mistake in the address for delivery that was provided;
the address for delivery is not reasonably accessible;
the address for delivery cannot safely be accessed;
where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
where in person receipt is not required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel; and
where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
where in person receipt is required, the specific location to leave the goods in question as stated by the customer during the checkout stage was unsafe, inappropriate or non-existent thus causing the goods in question to be removed, stolen or damaged by an unauthorised personnel.
For UK Orders: If delivery of the item(s) is refused or undelivered (No person present) at the delivery address, the item(s) will be returned to our warehouse and you will incur an admin cost of £10 which will be deduced from the order refund.

For further information please see all of our terms and conditions

RETURNS

Can I return my item(s)?

Yes we do have a returns system available.
Firstly we would suggest you contact us first, to see if we can help resolve the problem? We like to see all our customers happy with their purchases!
We do have exceptions against returning 'personalised' or 'customised' or 'clearance' items. Please view our terms and conditions before you consent to the purchase of any such items.

I really do need to return my item(s), how do I do that?

We’re more than happy to give you 14 days to send your products back to us providing the item has not been opened, used or is a personalised item. In the unfortunate event you do need to return your item(s);
Follow these 4 easy steps to return an item:

Go to the ‘View Completed Orders’ page in your account and submit a Returns Request form within 14 days of placing your order. You need to complete this because we need a Return ID Number (RID) to process your return request.
Package your returned items safely and securely, and attach a return label along with FRAGILE label written clearly for fragile items.
Read our terms and conditions.
Wait for your return to be accepted (via online account correspondence or email)
Send your item(s) off on its way! Please Note - You have 14 Days to then return your item(s)
We will process your return and credit you within 30 days

What address to I use to return any item(s)?

Please send any returns with a copy of your original order or RID number to our warehouse address:

Camper Clearance RTN
(Please contact us for the appropriate return address)

Note: Please also see our terms and conditions for returning item(s).

Are there any restrictions on item(s) that can be returned?

All unwanted / no longer required items MUST be returned in an unopened, unused, new condition still in the original packaging complete with all labels and tags.
We reserve the right to refuse any item returned that is not in a new condition.
We cannot accept unwanted apparel / clothing / footwear that has been opened, worn and used.
We cannot accept personalised or customised items.
We cannot accept clearance or reduced items.
We cannot accept items we assume may have been used by your dog (dog toys, leads, harness, other) due to not being able to resell these items for hygienic reasons.

What additional information will you need to accept a return?

We may ask for a recent photograph of the item, especially if faulty or damaged. It is part of our terms and conditions that you are able to send a photograph if we require in order to agree a return on your item(s).
If you are returning an identical item that you have previously ordered with us, we need to know it is the most recent item that you are returning, especially if faulty or damaged. We may ask you to send us a photograph of all identical items pictured together.

Once my return has been accepted, how long have I got to send the item(s) back?

As soon as we have agreed the item(s) can be returned, You then have 14 Days to then return your item(s). If you take more than 14 days, we reserve the right to cancel the item(s) return.

I purchased an item over 30 days ago and the item is now faulty?

As you can appreciate it is difficult for us to agree a return for faulty or damaged item(s) that has surpassed 30 days. The reason behind this is that although the item may have genuinely become faulty, we cannot waive the assumption of general wear and tear on the item(s). We hope you understand.

Will I have to pay to return my item(s)?

If the item is unwanted or no longer require; you will have to pay and make your own arrangements to return the item(s)
If the item has been accepted and agreed by Camper Clearance as faulty; we will reimburse your return postage (2nd Class Royal Mail letter/parcel rate minus packaging and processing costs).

Do you provide a Free Returns Service?

No, At the moment we do not provide a free returns service. This is an improvement we are currently working on.
No, At the moment we do not have pre-paid returns labels. This is an improvement we are currently working on.

I've received my item, but would prefer a different design, colour, size. Can I return the item for an exchange?

We do not offer a product exchange service on any of our products. If you wish to return an unwanted item(s), we will refund that item(s) and you will need to place a new order for the preferred item of your choice.

I've ordered an incorrect sized item(s) of Clothing / Footwear. Can I return for a refund or exchange?

If the item of clothing / footwear is unopened, as new and packaging & tags still in tact, yes we can accept this as a return. Upon receipt of the item our warehouse staff will inspect and refund the item(s) cost.
If the item has been opened to try on, packaging has been opened, sorry we cannot accept this item under our returns policy.
We do not offer an exchange service on returned clothing & footwear. We offer a refund on the item(s) only.

I would like to return some item(s) but keep other item(s) in my order?

We're happy you want to keep some of our items. We have no problem in you returning some of the item(s) from your order, and keeping others.

Are there any restocking charges applied for returning any item(s)?

If your order had a delivery charge against it; there will be no restocking fee.
If your order placed was eligible for free UK delivery and the returned item(s) make the order below the free delivery; a £3.95 fee or a restocking fee of £10 may apply.
If your order placed was eligible for free UK delivery and the returned item(s) still make the order total eligible for free UK delivery; there will be no restocking fee.
If your order placed was eligible for free UK Delivery and all of the order items(s) are returned; we may charge a restocking fee of £10

For further information please consult our terms and conditions of sale.

For any further questions or returns and refunds advice, please contact us at sales@camperclearance.co.uk